We'd rather have a happy customer than a sale we had to defend.
You can return an unopened item within 30 days of delivery. It must be sealed, unused and in its original packaging. Contact Support first. Because perfume has to travel by ground with special marking, please don't mail anything back on your own; we'll email you a prepaid return label.
Opened or used fragrance, unless it arrived damaged or defective. Not loving a scent isn't a defect, so if you're unsure, ask us before you buy. Gift cards. Sets are priced as a set and can only be returned complete and sealed.
Tell us within 7 days of delivery with your order number and photos of the item, the box and the shipping label. We'll send a replacement or refund you in full, your choice. You don't need to send it back.
If the mistake is ours, returns cost you nothing and we refund your original shipping. For any other return, we deduct $8.95 from your refund for the prepaid label, and original shipping isn't refunded.
We refund the amount you paid for the item, after any discount, to your original payment method within 5 business days of receiving the return (or of approving a damage claim). Your bank may take a few more days to post it.
If a package comes back to us, we refund the merchandise minus $8.95, or reship at your cost. Lost or stalled packages are covered in the Shipping policy.
If you bought on eBay, TikTok Shop or another marketplace, request the return there. That marketplace's deadlines and buyer protection apply.
Nothing here limits rights you have under law that can't be waived.